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Frequently Asked Questions
- How do I make a purchase from Grandescape.com?
- Is it safe to use my credit card at Grandescape.com?
- How do I know my information is secure?
- Is my information kept private?
- Will I have to pay sales tax?
- How long will it take to receive my package?
- What is Grandescape.com's return policy?
- How do I contact Grandescape.com?
| How do I make a purchase from Grandescape.com? | back to top |
Our goal is to make the order process as easy as possible.Here's how it works:
- Find the items you want, and then click the "Add To Cart" button. This doesn't commit you, it just puts things in one convenient place.
- Click the "Cart | Checkout" link at the very top of the page at anytime to view your choices. You can add multiple products, delete items, and change the quantities in your order at any time.
- After you've selected all the items you want, hit the "View Shopping Cart | Checkout" button, again. Verify the items you have selected and click the "Secure Checkout" button.
- Step 1 of the checkout process: Provide us with your shipping address and the billing address of the credit card you are using.
- Step 2 of the checkout process: Enter the credit card number as one long set of digits, without any type of punctuation such as hyphens, spaces, or slashes. Next, enter the expiration date. Finally, select the shipping method.
- Step 3 of the checkout process: Review the information you have entered and hit the "Purchase" button to complete the order.
- Finally, upon verification of your credit card, we will send you a confirmation email.
| Is it safe to use my credit card at Grandescape.com? | back to top |
As a Yahoo! Store, our Yahoo! Store enabled checkout process uses industry-standard SSL encryption to ensure the privacy and security of your information. As a Yahoo! Store merchant, our store is hosted on Yahoo! Store's servers and our orders are processed using Yahoo! Store's shopping cart. Yahoo! Store's servers capture IP address, browser type, and referring URL, which is transmitted by your browser.
| How do I know my information is secure? | back to top |
Grandescape.com takes security very seriously and uses industry-standard encryption technology specifically designed to prevent the unauthorized disclosure of personal information,including credit card numbers, names, addresses and telephone numbers. Yahoo! Store uses secure servers to protect all of your personal information including your name, address and credit card information.
Shopping at Grandescape.com is safe and secure. Every online transaction at Grandescape.com is backed by the following Guarantee:
We guarantee that every transaction you make at Grandescape.com will be 100% safe. You pay nothing if unauthorized charges are made to your credit card as a result of an online transaction at Grandescape.com. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, Grandescape.com will cover the entire liability for you, up to the full $50.00. Grandescape.com will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made at Grandescape.com while using our secure server.
In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
| Is my information kept private? | back to top |
This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.
Yahoo! Store uses cookies to facilitate the checkout process. If you choose to change your browser preferences to disable cookies, you will still be able to make purchases at our store but you will be limited in the number of items you can purchase at one time. In addition, Yahoo! Store provides tools for merchants, which utilize IP addresses, in order to enable us to see how customers shopped at our store
| Will I have to pay sales tax? | back to top |
Grandescape.com collects sales tax for orders being shipped within the state of Florida, as this is our home. We are required by law to collect sales tax within Florida and no where else since we do not have a physical presence in any other state.
Please note that for all international orders, including Canada, customers must pay the shipper directly for all applicable taxes, customs and import duties of the destination country. Because these duties vary by country, Grandescape.com is not able to determine what these fees will be. Please contact your local customs office for more information.
| How long will it take to receive my package? | back to top |
Your credit card will not be charged until it is confirmed that your item is in stock and ready to ship. Once it has been shipped, please allow 3-5 days of transit time.
We provide FREE SHIPPING in the U.S. Only and ship via UPS Ground Service: Orders are usually shipped out the next day if the order is received prior to 12 noon Pacific Daylight Time (Monday – Friday).
If you need the Order Rushed, we will determine the extra charge and send you a link through which you can pay the added shipping costs
| What is Grandescape.com's return policy? | back to top |
At Grandescape.com, we proudly stand behind the quality brand names that we sell. If you are not satisfied with any item you receive for any reason, we will gladly take back the item and refund you the original purchase price -- no questions asked -- for 30 days. Simply return the item in its original condition and the packing slip for a full product refund.
So when you get a package from us, scrutinize the merchandise just as we have. Make sure it is correct. Check the features and functions.
If you decide you don't want a particular piece of merchandise, we'd be happy to help you through the return process. You will need to obtain a Return Authorization from us and then ship the merchandise back. It's pretty straightforward. Please contact us by email so we can take care of you!
In the unlikely event that we processed your order incorrectly or shipped you a defective item, we will gladly take back that item and credit you the purchase price, sales tax (if applicable), original shipping costs as well as the costs you incurred in shipping the products back to us.
Full refunds, no risks, no problems!
Grandescape.com
Attn: Returns Dept.
3109 Grande Ave. Suite 351
Miami, FL 33133 USA
| How do I contact Grandescape.com? | back to top |
- Email Address:
Mailing Address:
3109 Grande Ave. Suite 351
Miami, FL 33133 USA
Phone Numbers:
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